FAQ

Can I buy the guide in my country?

Guides are available in any country and the currency shall be converted on checkout!

Can I buy your guides Internationally?

Yes my guides is available in all countries and you can pay via Card or PayPal

How can I pay for the plans?

You can pay via card or PayPal.

My card keeps getting declined

In most cases, your card being declined is due to your bank rejecting the payment. This is because they may not recognise the influencer's domain. Try using a new card or ring your bank to tell them that you are making the transaction and then try again.

I have not received my confirmation email?

Please wait up to 24 hours for your confirmation email. Often it can go straight into your junk and spam folder, so make sure you check there first. If you still have not received your email please get in touch at team@aflete.com

My email already exists but I don’t know the password

You can reset your password here > here

What is my login?

Your login is the same as the one you used when completing an order on one of our influencer websites. If you downloaded the app it is the login you used to sign up with.

Refunds and Returns

I don’t like my product, can I get a refund?

When you purchase any plan or digital product, you agree to no refunds as stated on the website. This is because the content is delivered instantly to the buyer and can be seen by the buyer.

  • Refunds can only be given in the following circumstances:If there was a technical issue and we can see that the content was never received by the buyer.

  • If the transaction was not a genuine transaction (card fraud etc.)

  • If there was a duplicate order or payment.

Additional

I haven’t received my guide yet?

You should be expecting your confirmation email within an hour. Please check your junk/spam emails for your dispatch email. You can also search for your email by simply searching for confirmation in your search toolbar. If you still have any issues, please contact my support team here: https://support.pineapplebrat.com/hc/en-us/requests/new

I accidentally put in the wrong email address?

Please contact my support team, simply submit a request here: Please fill out your order number and email you used to make the purchase.

My card is blocking the payment?

You would need to contact your bank to authorise digital payments, as your bank could be rejecting your payment. You can also pay using PayPal. If the issues, still persist. Please submit a request to a member of my support team here: https://support.pineapplebrat.com/hc/en-us/requests/new

Need help?

Submit support ticket here → https://support.pineapplebrat.com/hc/en-us/requests/new